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Problem with USB cable connectivity

1162 Views 1 Reply 2 Participants Last post by  mcia13

I have a CLA 200 from 2018, I want to enable android auto but I encountered the following problem:

The connected device cannot be activated.
Please check device compatibility, whether the correct USB port is used and the settings on your device.

My phone is Samsung Galaxy S9+ with android 10 which has android auto integrated. I mention that I tried with a newer phone and the same result.
I tried with multiple cables but I got the same error.

Has anyone ever encountered this problem?

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